Frequently Asked Questions
Find answers to common questions about our rugged gear and heritage apparel.
How do I care for my Tin Cloth garments?
To maintain water repellency, wipe dirt away with a damp cloth and re-wax periodically using our Original Oil Finish Wax. Never machine wash or dry clean Tin Cloth.
Are your products covered by a warranty?
Yes, we stand behind our craftsmanship. Our lifetime guarantee covers defects in materials and workmanship for the practical lifetime of the product.
Do you offer repairs for well-worn items?
We operate a dedicated restoration shop. If your gear needs repair due to heavy use, contact our customer service team for an assessment and quote.
Where are Filson products manufactured?
We manufacture products globally, including at our own factory in Seattle, Washington, to ensure the highest quality standards across our entire collection.
How can I determine my correct size?
Please refer to the size guide on each product page. Our gear often features a generous 'Classic Fit' designed for layering and mobility.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.